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Auto Repair Profile

WARREN AUTO SALES

📍68 North Canal St, OXFORD, NY 13830

The Expert Verdict

Warren Auto Sales, established in 2001 by Lloyd Warren III in Oxford, NY, has evolved from a modest sales office into a comprehensive automotive center situated on Route 12. The shop prides itself on its full-line service department, equipped with state-of-the-art diagnostic tools for a wide array of vehicles, including GM, Ford, Chrysler, Dodge, Jeep, as well as various Asian and European models. This investment ensures precise diagnostics, computer programming updates, and even key and keyless remote learning capabilities. As an AC Delco Total Service Support garage, Warren Auto Sales provides factory-level training and support to its technicians, distinguishing its service quality.

Beyond advanced diagnostics, Warren Auto Sales offers a full spectrum of repair and maintenance services, including essential oil changes, brake service, exhaust repairs, tire services, shock and strut replacements, timing belts, head gasket repairs, ball joint replacements, and New York State Inspections. The dealership also specializes in selling quality used vehicles, often sourcing them from southern states to mitigate rust common in New York. They are committed to assisting customers with diverse credit situations, offering guaranteed credit approval through partnerships with lenders like Credit Acceptance. When visiting, customers can enjoy amenities such as complimentary drinks and free Wi-Fi, enhancing their experience at this local Oxford establishment.

Customer Review Summary

🤔Overall sentiment: Mixed

Strategic Strengths

  • Honest owner and Cadillac expert
  • Treated customers with respect during the buying process
  • Good quality of repair

Operational Considerations

  • Poor customer service and communication regarding trade-ins and financing for customers without "A+ credit"

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