QUALITY AUTO
Auto Repair in QUEENS, NY 11104
💬Customer Review Summary
Recurring negative customer reviews report:
Customer service failures: frequent complaints about poor communication, unresponsiveness, missed commitments, and rude or unhelpful staff.
Safety concerns: reports of vehicles or tow trucks obstructing lanes; at least one allegation of a vehicle disappearing/theft after being in their care.
Repair quality problems: multiple accounts of negligent or poor-quality repairs, repeat failures, and incomplete fixes requiring follow-up work.
Billing disputes and overcharging: customers report unexpected, excessive, or unclear charges.
Overall sentiment: consistent customer dissatisfaction with many reviewers saying they would not return or recommend the shop.
Individual Reviews
Customer reported their car disappeared from the shop and they were not refunded for repairs that were never completed. — Dec 15, 2025 — MapQuest — Source
Reviewer recounted negative experience: owner extremely rude, refused to answer questions, and performed negligent work that caused further damage to the car. — Dec 15, 2025 — Birdeye — Source
Customer expressed dissatisfaction: shop identified numerous issues, charged excessively, and returned the vehicle in worse condition than before. — Dec 15, 2025 — AutoRepairScore — Source
Complaint filed reporting a theft incident at the shop where the customer's vehicle was stolen from the premises, causing significant distress and financial loss. — Dec 15, 2025 — Better Business Bureau (BBB) — Source
43-01 39TH ST, Long Island City, QUEENS, NY 11104
QUEENS, NY 11104
Owner
IAN GAMBLE
State Inspection
This auto shop offers NY state inspection. Facility #7122210
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