INTEGRITY AUTOMOTIVE
📍, Bayside, NY
The Expert Verdict
“Located on Northern Boulevard in Bayside, INFINITI City of Queens is the service department for the family-owned and operated Integrity Automotive dealership. Since their grand opening in the fall of 2023, the dealership has aimed to build a reputation based on transparency, efficiency, and respect. They strive to counter negative stereotypes in the automotive industry by fostering a direct, honest connection with every customer and investing in the local Queens community.
The service center is staffed by INFINITI-trained technicians who specialize in the maintenance and repair of INFINITI vehicles, utilizing genuine factory parts to ensure optimal performance and longevity. The team handles a comprehensive range of services, from routine oil changes and brake inspections to more complex engine and transmission work. Their commitment to a higher level of service is rooted in the fact that the owners' family members are actively involved in the daily operations, ensuring their family's reputation is upheld with every customer interaction.”
✓ Details last verified May 2026
Customer Review Summary
Strategic Strengths
- ✓Staff are friendly and professional.
- ✓Specific service representatives like Dominik are noted for being patient, attentive, and responsive.
- ✓Routine services like oil changes are considered to be at a fair price and completed quickly.
Operational Considerations
- ℹCustomers reported issues with the dealership not honoring third-party tire and rim insurance, requiring upfront payment.
- ℹA customer was unhappy about being charged a fee for using a credit card on an expensive brake repair.
- ℹOne customer reported purchasing a vehicle that had a faulty fuel tank, an issue they believe the dealership was aware of.
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