INFINITI CITY OF
Auto Repair in QUEENS, NY 11361
💬Customer Review Summary
Mixed customer sentiment. Positive notes: staff described as attentive (Dominik named specifically) and a service team that has helped coordinate warranty work.
Negative and recurring concerns: customers report poor communication and scheduling (missed or delayed diagnostics and appointments), long waits, and instances of incomplete work during routine services (examples given for oil change). There are doubts about the thoroughness of inspections, and at least one customer reported being sold a car that had a fuel-tank issue.
Net takeaway: some customers praise individual staff and warranty coordination, but multiple reviews raise reliability problems around communication, timeliness, and completeness of repairs/inspections.
Individual Reviews
Customer praised service advisor Dominik for patience, attentiveness, prompt response; secured necessary part by next day and provided accurate updates on car readiness. — Dec 15, 2025 — carfax.com — Source
Reviewer commended service team for diagnosing a problem and working diligently with the warranty company to cover the repair. — Dec 15, 2025 — carfax.com — Source
Customer reported being sold a vehicle with a known fuel tank issue leading to problems within 24 hours; expressed concerns about dealership selling unsafe cars. — Dec 15, 2025 — carfax.com — Source
Scheduled diagnostic on Saturday but told upon arrival diagnostics are not performed that day; customer frustrated with communication and organization. — Dec 15, 2025 — capitalone.com — Source
Oil change appointment had long wait, incomplete services, concerns about authenticity of work; customer sought service elsewhere and considered filing complaint. — Dec 15, 2025 — capitalone.com — Source
Customer dissatisfied with service dept communication; felt specific concerns were not addressed and doubted a proper test drive/inspection was performed. — Dec 15, 2025 — carfax.com — Source
217-07 Northern Blvd, QUEENS, NY 11361
QUEENS, NY 11361
Hours
Unspecified (weekday hours not found in sources)
Owner
INTEGRITY BAYSIDE
State Inspection
This auto shop offers NY state inspection. Facility #7131316
Specialties
Amenities & Features
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