INFINITI CITY OF
๐217-07 Northern Blvd, QUEENS, NY 11361
The Expert Verdict
โINFINITI City of Queens is a family-owned and operated INFINITI dealership located on Northern Boulevard in the Bayside neighborhood of Queens. Under the ownership of Integrity Automotive, co-owners Jeffrey Weiner and Michael Ianelli have established a mission centered on transparency, efficiency, and respect for every customer. This approach aims to counter negative stereotypes in the auto industry by ensuring a family member is always available and by actively investing in the local community. The dealership serves as a full-service center for the surrounding areas, including Flushing, Fresh Meadows, and Whitestone, providing a comprehensive range of automotive services from sales and leasing to maintenance and repairs.
The core of their operation is the service center, which handles everything from routine maintenance like oil changes and tire services to more complex auto repair work. The team at INFINITI City of Queens is committed to using Genuine INFINITI parts, ensuring that all vehicles receive the highest quality components. With features like a vehicle showroom, a dedicated parts store, and financing options, they provide a complete and professional experience for all INFINITI owners in the Queens and greater New York City area. Their dedication to the community and a transparent business model makes them a notable destination for vehicle service and purchase.โ
โ Details last verified May 2026
Customer Review Summary
Strategic Strengths
- โStaff is frequently described as professional, knowledgeable, kind, and attentive, with several employees like Jonathan Suave and Dominik being praised by name.
- โThe purchasing and leasing process is often cited as being smooth, stress-free, and efficient, with customers feeling they received honest guidance and a great deal.
- โService is often described as excellent, with issues being handled in a reasonable amount of time.
Operational Considerations
- โนOne customer reported an issue with verifying tire and rim insurance, leading to an upfront payment.
- โนA customer mentioned having to pay with a debit card to avoid a fee on an expensive repair.
Technical Competencies
Specialization MatrixMaintenance
Diagnostic
Brakes and Traction Control
Tires
Individual Reviews
Customer praised service advisor Dominik for patience, attentiveness, prompt response; secured necessary part by next day and provided accurate updates on car readiness. โ Dec 15, 2025 โ carfax.com โ Source
Reviewer commended service team for diagnosing a problem and working diligently with the warranty company to cover the repair. โ Dec 15, 2025 โ carfax.com โ Source
Customer reported being sold a vehicle with a known fuel tank issue leading to problems within 24 hours; expressed concerns about dealership selling unsafe cars. โ Dec 15, 2025 โ carfax.com โ Source
Scheduled diagnostic on Saturday but told upon arrival diagnostics are not performed that day; customer frustrated with communication and organization. โ Dec 15, 2025 โ capitalone.com โ Source
Oil change appointment had long wait, incomplete services, concerns about authenticity of work; customer sought service elsewhere and considered filing complaint. โ Dec 15, 2025 โ capitalone.com โ Source
Customer dissatisfied with service dept communication; felt specific concerns were not addressed and doubted a proper test drive/inspection was performed. โ Dec 15, 2025 โ carfax.com โ Source
Other Auto Repair Shops in QUEENS
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QUEENS, NY 11104
Overall sentiment: Negative Strengths (frequent customer comments) - A few customers in late 2023 reported excellent service, personal attention, honesty, and fairness. Weaknesses (if any) - Frequent complaints about severe customer service failures, including poor communication, unresponsiveness, missed commitments, and rude staff. - Serious safety concerns reported, such as vehicles and tow trucks obstructing lanes, and allegations of a vehicle disappearing/theft after being in their care. - Multiple accounts of negligent or poor-quality repairs, repeat failures, incomplete fixes requiring follow-up work, and issues remaining unfixed after payment. - Allegations of fraudulent practices, including lying, scamming, selling a 'lemon,' fake inspections, and siphoning gas from customer vehicles. - The Better Business Bureau gives the business an 'F' rating, citing failure to respond to complaints.
Merrick Tire Center
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Mostly positive customer reviews. Common themes: staff described as professional, friendly and knowledgeable; repairs are reported quick and efficient; reviewers highlight honesty and a safety-first approach. One reported negative experience involving repeated, unsuccessful attempts to correct a wheel alignment. No organizational ratings included; sample size/timeframe not provided. Recommended by: RepairPal.
Slatch Auto Body & Repair
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Mixed customer sentiment: several reviewers praise Slatch Auto Body & Repair for honesty, low prices, quick turnaround, and longstanding reliability; other reviewers allege overcharging, vehicle damage, and fraudulent behavior. Specializes in Steering and Suspension. RepairPal Certified โ Recommended by: RepairPal.
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