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INFINITI CITY OF

๐Ÿ“217-07 Northern Blvd, QUEENS, NY 11361

The Expert Verdict

โ€œINFINITI City of Queens is a family-owned and operated INFINITI dealership located on Northern Boulevard in the Bayside neighborhood of Queens. Under the ownership of Integrity Automotive, co-owners Jeffrey Weiner and Michael Ianelli have established a mission centered on transparency, efficiency, and respect for every customer. This approach aims to counter negative stereotypes in the auto industry by ensuring a family member is always available and by actively investing in the local community. The dealership serves as a full-service center for the surrounding areas, including Flushing, Fresh Meadows, and Whitestone, providing a comprehensive range of automotive services from sales and leasing to maintenance and repairs.

The core of their operation is the service center, which handles everything from routine maintenance like oil changes and tire services to more complex auto repair work. The team at INFINITI City of Queens is committed to using Genuine INFINITI parts, ensuring that all vehicles receive the highest quality components. With features like a vehicle showroom, a dedicated parts store, and financing options, they provide a complete and professional experience for all INFINITI owners in the Queens and greater New York City area. Their dedication to the community and a transparent business model makes them a notable destination for vehicle service and purchase.โ€

โœ“ Details last verified May 2026

Customer Review Summary

๐Ÿ‘Overall sentiment: Positive

Strategic Strengths

  • โœ“Staff is frequently described as professional, knowledgeable, kind, and attentive, with several employees like Jonathan Suave and Dominik being praised by name.
  • โœ“The purchasing and leasing process is often cited as being smooth, stress-free, and efficient, with customers feeling they received honest guidance and a great deal.
  • โœ“Service is often described as excellent, with issues being handled in a reasonable amount of time.

Operational Considerations

  • โ„นOne customer reported an issue with verifying tire and rim insurance, leading to an upfront payment.
  • โ„นA customer mentioned having to pay with a debit card to avoid a fee on an expensive repair.

Technical Competencies

Specialization Matrix
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Maintenance

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Diagnostic

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Brakes and Traction Control

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Tires

Individual Reviews

Customer praised service advisor Dominik for patience, attentiveness, prompt response; secured necessary part by next day and provided accurate updates on car readiness. โ€” Dec 15, 2025 โ€” carfax.com โ€” Source

 

Reviewer commended service team for diagnosing a problem and working diligently with the warranty company to cover the repair. โ€” Dec 15, 2025 โ€” carfax.com โ€” Source

 

Customer reported being sold a vehicle with a known fuel tank issue leading to problems within 24 hours; expressed concerns about dealership selling unsafe cars. โ€” Dec 15, 2025 โ€” carfax.com โ€” Source

 

Scheduled diagnostic on Saturday but told upon arrival diagnostics are not performed that day; customer frustrated with communication and organization. โ€” Dec 15, 2025 โ€” capitalone.com โ€” Source

 

Oil change appointment had long wait, incomplete services, concerns about authenticity of work; customer sought service elsewhere and considered filing complaint. โ€” Dec 15, 2025 โ€” capitalone.com โ€” Source

 

Customer dissatisfied with service dept communication; felt specific concerns were not addressed and doubted a proper test drive/inspection was performed. โ€” Dec 15, 2025 โ€” carfax.com โ€” Source

 

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