WICK AUTOMOTIVE
📍2742 22nd St, Rockford, IL 61109
The Expert Verdict
Wick Automotive is a highly-rated, customer-recommended auto repair shop located at 2742 22nd Street in Rockford, IL 61109-1462. Under the ownership of Mr. Brad Wick, the business has proudly served the community for 22 years, since its establishment on September 11, 2003. Specializing in complete maintenance and repair services for most domestic and foreign cars, SUVs, and light trucks, Wick Automotive is staffed by ASE-certified technicians committed to quality workmanship.
The shop is known for its comprehensive range of services, including brakes, diagnostics, heating and air conditioning, lighting, engine, cooling, exhaust, powertrain components, starting and charging systems, steering and suspension, and tires. Emphasizing customer convenience, Wick Automotive operates by appointment to facilitate same-day service for most repairs, while also striving to accommodate walk-ins when possible. Their dedication to customer satisfaction is further underscored by a 24-month/24,000-mile nationwide warranty, which includes free roadside assistance for the first year, providing peace of mind for every client.
Customer Review Summary
Strategic Strengths
- ✓Honest, clear explanations, and no-pressure upselling.
- ✓Friendly, knowledgeable staff, often including owner Brad Wick.
- ✓Consistently high-quality workmanship, with the shop standing behind its work.
- ✓Timely and accommodating service, often fitting in appointments or offering same-day repairs.
- ✓Fair pricing and many repeat clients.
Operational Considerations
- ℹA few customers mention it can be 'a little pricey'.
- ℹOne recent review noted a negative experience regarding inability to duplicate an issue and unprofessional communication, resulting in refusal of service.
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