💬Customer Review Summary
Mixed customer feedback.
Positive themes:
Efficient inspections.
Willingness to accommodate tight deadlines and rushed repairs.
Negative themes:
Poor communication (missed callbacks, unclear timelines).
Long holds on vehicles and delays/lengthy towing or retention.
High diagnostic fees and unclear billing or estimates.
Reports of vehicle damage during service and refusal to accept responsibility or resolve issues.
Overall takeaway: Experiences vary—some customers praise speed and flexibility, while others report communication, cost, and accountability problems. Consider confirming diagnostic fees and timelines in writing and documenting vehicle condition before drop-off.
Individual Reviews
Reviewer commended dealership for accommodating a tight repair deadline; staff were helpful and turnaround was quick. — Dec 15, 2025 — loc8nearme.com — Source
Customer reported vehicle returned with additional damage after prolonged repair; dealership refused responsibility. — Dec 15, 2025 — complaintsboard.com — Source
Customer dissatisfied with service department due to poor communication and high diagnostic fees leading to a negative experience. — Dec 15, 2025 — weloans.com — Source
Customer reported vehicle was held at the dealership for over two months without clear communication regarding repair timeline, causing significant frustration. — Dec 15, 2025 — bbb.org — Source
Individual reported their leased vehicle was towed from the dealership without notification, resulting in legal action due to lack of communication. — Dec 15, 2025 — bbb.org — Source
Reviewer praised the dealership for a smooth, efficient state inspection process; staff were professional and prompt. — Dec 15, 2025 — capitalone.com — Source
211-34 Jamaica Ave, QUEENS VILLAGE, NY 11428
QUEENS VILLAGE, NY 11428
Owner
METRO CHRYSLER
State Inspection
This auto shop offers NY state inspection. Facility #7053802
Specialties
Amenities & Features
Got a repair quote?
Compare your mechanic's estimate to fair market prices with our free AI-powered audit.
Check Your Quote