STAR CHRYSLER JEEP
📍211-34 Jamaica Ave, QUEENS VILLAGE, NY 11428
Customer Review Summary
Mixed customer feedback.
Positive themes:
Efficient inspections.
Willingness to accommodate tight deadlines and rushed repairs.
Negative themes:
Poor communication (missed callbacks, unclear timelines).
Long holds on vehicles and delays/lengthy towing or retention.
High diagnostic fees and unclear billing or estimates.
Reports of vehicle damage during service and refusal to accept responsibility or resolve issues.
Overall takeaway: Experiences vary—some customers praise speed and flexibility, while others report communication, cost, and accountability problems. Consider confirming diagnostic fees and timelines in writing and documenting vehicle condition before drop-off.
Technical Competencies
Engine
Powertrain
Individual Reviews
Reviewer commended dealership for accommodating a tight repair deadline; staff were helpful and turnaround was quick. — Dec 15, 2025 — loc8nearme.com — Source
Customer reported vehicle returned with additional damage after prolonged repair; dealership refused responsibility. — Dec 15, 2025 — complaintsboard.com — Source
Customer dissatisfied with service department due to poor communication and high diagnostic fees leading to a negative experience. — Dec 15, 2025 — weloans.com — Source
Customer reported vehicle was held at the dealership for over two months without clear communication regarding repair timeline, causing significant frustration. — Dec 15, 2025 — bbb.org — Source
Individual reported their leased vehicle was towed from the dealership without notification, resulting in legal action due to lack of communication. — Dec 15, 2025 — bbb.org — Source
Reviewer praised the dealership for a smooth, efficient state inspection process; staff were professional and prompt. — Dec 15, 2025 — capitalone.com — Source
Other Auto Repair Shops in QUEENS VILLAGE
View all shops in QUEENS VILLAGE →DUDLEYS AUTO REPAIR
QUEENS VILLAGE, NY 11429
Mixed customer feedback. Positive comments note thorough diagnostics and knowledgeable technicians who can identify problems; some customers report satisfactory repairs when communication and expectations are clear. Negative comments are recurrent: reports of overcharging or unexpected fees, aggressive upselling, poor customer service (rude or unresponsive staff, unclear timelines), and instances of unsatisfactory or incorrect repairs/diagnoses that required repeat visits or second opinions. Common actionable takeaways from reviews: confirm written estimates and parts/labor details up front, request itemized invoices and returned old parts, and consider a second opinion for major repairs. Overall: service quality appears inconsistent—can be good for diagnostics and fixes, but many customers warn to watch pricing and communication.
NORTHEAST AUTO
QUEENS VILLAGE, NY 11429
Customers consistently praise Northeast Auto Clinic for honest, transparent assessments, professional and courteous service, clear communication, and efficient, reliable repairs with timely turnaround. Those qualities underpin a strong customer reputation, with many reviewers indicating trust in diagnoses and a likelihood to return or recommend the shop.
TECHZONE AUTO
QUEENS VILLAGE, NY 11429
Overall customer sentiment remains positive. Available (most recent: 2020) customer reviews consistently praise prompt, efficient and fast service; professional, knowledgeable staff; and exceptional customer service. The latest summary adds that customers noted a wide range of repair and maintenance specializations. No recent (post‑2020) customer feedback was provided and no negative themes were identified in the available data — however the sample is limited, so verify more recent customer reviews or ask the shop directly for current service/warranty information before deciding.
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