Auto Repair Profile
QUALITY AUTO
📍43-01 39TH ST, Long Island City, QUEENS, NY 11104
The Expert Verdict
Quality Auto Services Inc., located at 43-01 39th St in Long Island City, Queens, NY 11104, offers a range of automotive services including auto body repair and painting, general auto services, and tire services. The shop also provides towing services. Situated in the vibrant Long Island City neighborhood, they aim to address various vehicle maintenance and repair needs for local drivers.
Customer Review Summary
📊Overall sentiment: Negative
Strategic Strengths
- ✓A few customers in late 2023 reported excellent service, personal attention, honesty, and fairness.
Operational Considerations
- ℹFrequent complaints about severe customer service failures, including poor communication, unresponsiveness, missed commitments, and rude staff.
- ℹSerious safety concerns reported, such as vehicles and tow trucks obstructing lanes, and allegations of a vehicle disappearing/theft after being in their care.
- ℹMultiple accounts of negligent or poor-quality repairs, repeat failures, incomplete fixes requiring follow-up work, and issues remaining unfixed after payment.
- ℹAllegations of fraudulent practices, including lying, scamming, selling a 'lemon,' fake inspections, and siphoning gas from customer vehicles.
- ℹThe Better Business Bureau gives the business an 'F' rating, citing failure to respond to complaints.
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