LAKELAND AUTOMOTIVE INC
📍730 State Route 23 South, POMPTON PLNS, NJ 07444
Customer Review Summary
Mixed but steady customer feedback. Common positives: customers frequently praise specific service advisors and technicians for professionalism and competence, note repairs completed in a timely manner, and report satisfactory outcomes when communication is clear. Common negatives: recurring complaints about poor or inconsistent communication (limited updates or unclear estimates), unexpected charges or additional recommended repairs/upsells, and occasional experiences with longer-than-expected or unresolved repair jobs and follow-up/warranty friction. Experiences appear variable by advisor/technician, leading to inconsistent service quality. Sources: DealerRater, MapQuest (Yelp excerpts), PissedConsumer, Birdeye.
Individual Reviews
Technician/advisor fixed an oil-drain issue after an initial service that reported stripped threads on the oil pan; reviewer said lug nuts were later found loose after a rotation — Crestmont contacted them and rethreaded the drain hole free of charge. — Jun 12, 2024 — DealerRater — Source
Longstanding customer complaints about repairs/customer service: reviewers allege being pushed between the dealer and manufacturer for major repairs (example: AC compressor/clutch not covered) and describe high repair bills or poor resolution (multiple posts 2013–2019). — Aug 5, 2018 — PissedConsumer — Source
Multiple reviewers post positive notes about individual service advisors and timely work; others report slow communication or long waits for parts (aggregated entries dated 2024–2025). — Dec 16, 2025 — Birdeye (aggregated reviews) — Source
Multiple reviewers post positive notes about individual service advisors (e.g., 'Top level service from Nicole, my service advisor') while other reviews call out slow communication or long wait times for parts — illustrates mixed experience trend. — Dec 16, 2025 — Birdeye (aggregated reviews) — Source
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