KYB LLC

Customers frequently report honesty, fair/reasonable pricing, and trustworthy, thorough repairs.

Some reviewers note quick turnaround times when service goes well.

Multiple recommendations specifically to ask for “John” for reliable service.

Recurring complaints about inconsistent customer service and occasional rudeness.

Reports of long wait times and a cramped/tight waiting area.

At least one allegation of an intoxicated technician; professionalism concerns noted.

Pricing concerns from some customers, including claims of overcharging or questionable charges.

Service is inconsistent: many customers have good experiences (especially with John), while others encounter delays, customer-service problems, or billing worries.

If using this shop, request John when possible, get a written estimate, review charges closely, and be prepared for potential waits.