💬Customer Review Summary
Mostly positive overall. Customers frequently praise individual advisers and technicians for competence and clear, helpful communication. However, recurring negative themes are: miscommunication that sometimes leaves promised work undone, occasional aggressive upselling or pressure to add services, and wait times/delays. Communication appears inconsistent—many customers report excellent interactions with specific staff while others report failures—so these mixed experiences are the main caveat despite a generally favorable sentiment.
Individual Reviews
Scheduled 100,000-mile service was paid for but nothing was done (payment later voided); miscommunication about the work performed. — Feb 21, 2025 — CARFAX Reviews page — Source
Went in for an oil change; staff tried to upsell >$1,000 in maintenance even though not due by mileage; customer declined and left. — Sep 16, 2024 — Yelp (Kundert Volvo page) — Source
Mike Mazzaro Jr. (service advisor) explained work clearly and made them feel valued. — Aug 13, 2025 — Yelp (Kundert Volvo page) — Source
Very professional approach, diagnostic, and clear on the issues and recommendations. Not imposing repairs — only the needed ones. — Nov 10, 2025 — CARFAX Reviews page — Source
140 State Route 17, HASBROUCK HGTS, NJ 07604
HASBROUCK HGTS, NJ 07604
Hours
9:00 AM – 8:00 PM
Owner
Kundert family
State Inspection
This auto shop offers NJ state inspection. Facility #ERF002746
Amenities & Features
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