KARP BUICK SAAB
📍400 Sunrise Hwy, ROCKVILLE CTR, NY 11570
Customer Review Summary
Mixed customer feedback: some recent Google and Birdeye reviews praise helpful service advisors (named staff such as Chris and Brad) and timely fixes; other customer reports (Birdeye, MapQuest/Yelp excerpts, PissedConsumer) describe phone unresponsiveness, high or unexpected charges, repeat visits, and unresolved repairs. Overall the experience appears inconsistent — positive experiences with staff and repairs coexist with recurring complaints about communication and billing transparency.
Technical Competencies
Maintenance
Diagnostic
Individual Reviews
Positive brake-service experience; advisor 'Chris' followed up after pickup and the customer was satisfied. — Nov 16, 2025 — Birdeye (Google review aggregated on Birdeye) — Source
Strong negative about billing and wait time: charged $850 for an oil change/filters, kept waiting; would not return. — Jun 16, 2025 — Birdeye (Google review aggregated on Birdeye) — Source
'Worst service department — does not answer calls' and advice to avoid; long-standing consumer complaint post. — Jul 17, 2023 — PissedConsumer — Source
Report of repeated service visits after buying a new car; frustrated customer had to bring new car back multiple times. — Jun 7, 2024 — MapQuest (Yelp excerpt) — Source
Phone/communication complaint for the Volvo service location: reviewer says the phone number 'never works.' — Jul 16, 2025 — Birdeye (Google review aggregated on Birdeye for Karp Volvo Service) — Source
Emergency repair handled quickly (car limp-mode); part ordered same day and ready by following Monday; customer thanks 'Chris, Brad and the team.' — Jul 16, 2025 — Birdeye (Google review aggregated on Birdeye) — Source
Other Auto Repair Shops in ROCKVILLE CTR
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ROCKVILLE CTR, NY 11570
KARP VOLVO
ROCKVILLE CTR, NY 11570
- Overall: Mostly positive customer experiences with the sales staff and service team. - Strengths: Several reviewers name specific advisors, indicating personalized and attentive in-person service. - Recurring negatives: phone/communication problems (difficulty reaching staff, delayed callbacks), longer-than-expected service wait times (scheduling delays or extended shop waits), and occasional finance/transaction complaints (billing or paperwork/financing issues). - No additional themes or contradictions noted compared with prior notes. Specializes in Maintenance, Diagnostic. Factory-trained technicians
BOLLA 345 SUNRISE
ROCKVILLE CTR, NY 11530
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