IMPORT MASTERS

Deceptive pricing: bait-and-switch tactics, quoted online prices not honored, and unexpected/hidden fees added at drop-off or checkout.

Poor communication and service: missed or cancelled appointments, slow or unresponsive communication, and instances of lost/misplaced keys.

Vehicle condition concerns: vehicles sold or returned with unresolved mechanical problems; reviewers allege staff sometimes clear error codes instead of properly diagnosing/repairing issues and provide misleading or incomplete vehicle history information.

Multiple reviewers describe these as consistent, recurring patterns rather than isolated incidents.