FIRESTONE COMPLETE AUTO CARE
📍90 SAINT CLAIR SQ, FAIRVIEW HEIGHTS, IL 62208-2137
The Expert Verdict
Firestone Complete Auto Care at 90 Saint Clair Square in Fairview Heights, IL, is a trusted local automotive service center providing comprehensive vehicle maintenance and repair. With a history stretching back to 1926, the shop is part of a nationwide network committed to keeping vehicles running newer, longer. Their team of skilled technicians offers a full range of services, from essential oil changes and tire services, including installation and repair, to more complex diagnostics, engine repairs, and brake services. They emphasize a complete auto care experience, backing their work with a nationwide warranty and fostering community involvement through partnerships like the Boys & Girls Clubs of America. Located conveniently in Fairview Heights, this Firestone Complete Auto Care aims to be a one-stop shop for all car care needs, delivering reliable service and expert advice.
Customer Review Summary
Strategic Strengths
- ✓Good for quick tire installations and repairs.
- ✓Some customers appreciate the staff's ability to fit in emergency services (e.g., flat tires during road trips).
Operational Considerations
- ℹLong wait times and delays, even with appointments.
- ℹInconsistent service quality and issues with upselling or recommending unnecessary repairs.
- ℹPoor customer service experiences reported, including rudeness from staff.
- ℹSome customers reported being charged for services that were not performed correctly or effectively.
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