DRAGONFLY AUTOMOTIVE
📍4055 Pacific Highway, San Diego, CA 92110
The Expert Verdict
“a predominantly positive, trustworthy and fast autoshop known for professional service, honest diagnoses and fair pricing—confirm appointments and get written estimates to avoid surprises—in San Diego, CA”
Customer Review Summary
Mixed-to-positive customer sentiment. Many customers praise Dragonfly Automotive for professionalism, honesty and thorough diagnoses, clear communication, helpful customer service, quick turnaround, fair/transparent pricing, and warranties/guarantees. However, a portion of reviewers report problems with reliability and repeat issues after repairs, occasional incorrect or unclear diagnoses, higher-than-expected labor costs, longer-than-promised repair times, and appointment-scheduling miscommunications or delays. Some customers also mention unexpected or specific repair charges.
Practical takeaway for customers: confirm and document appointment dates/times, ask for a written estimate and itemized charges, request the shop’s warranty/guarantee terms in writing, and clarify expected repair timelines. If concerned about recurring problems or diagnosis accuracy, consider follow-up inspections or a second opinion.
Individual Reviews
Dissatisfaction with appointment scheduling and communication; miscommunication leading to wasted time. — Dec 14, 2025 — chamberofcommerce.com — Source
Overall recommendation for trustworthy service and quality repairs. — Dec 14, 2025 — carfax.com — Source
Friendly and knowledgeable staff; helpful attitudes and efficient service. — Dec 14, 2025 — carfax.com — Source
Commended for honesty and fair pricing; mentions of discounted rates and no pressure for additional services. — Dec 14, 2025 — carfax.com — Source
Quick turnaround times and effective communication during repairs were highlighted. — Dec 14, 2025 — carfax.com — Source
Some customers felt quoted prices were higher than expected compared to other shops. — Dec 14, 2025 — carfax.com — Source
Praised the shop for honesty and thoroughness; identified a bad starter during preventive maintenance and provided an affordable price for the repair. — Dec 15, 2025 — carfax.com — Source
Expressed dissatisfaction with the shop's reliability; claimed they did not give importance to the claim and were unable to figure out what was wrong with the vehicle. — Dec 15, 2025 — carfax.com — Source
Reported that labor costs were too expensive and that it took too long to solve the problem. — Dec 15, 2025 — carfax.com — Source
Highlighted excellent customer service, quick turnaround, and fair prices; recommended Dragonfly Automotive as their go-to automotive shop. — Dec 15, 2025 — carfax.com — Source
Commended the shop for great service and prices; states they do not use any other service shop for their cars other than Dragonfly Automotive. — Dec 15, 2025 — carfax.com — Source
Appreciated the shop's honesty; stated Dragonfly Automotive fixed problems without overcharging and provided a 3-year warranty on the work. — Dec 15, 2025 — carfax.com — Source
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