CASS STREET AUTOMOTIVE

Many customers highlight honesty and straightforward communication.

Staff described as friendly and professional.

Strong local recognition/reputation within the community.

Service delays: customers frequently report longer-than-expected wait times or schedule slips.

Misdiagnoses: several reviews describe incorrect initial diagnoses that required follow-up work or corrections.

Occasional poor repair quality: isolated reports of problems after service (example cited frequently: oil leaks).

Expect generally honest, personable service but ask for clear timelines up front.

Consider getting written estimates and documented diagnostic explanations.

If a diagnosis is significant or costly, consider a second opinion to reduce risk of misdiagnosis.

After repairs, check for obvious issues (fluid leaks, noises) and confirm any warranty/guarantee on work.