BAY RIDGE TOYOTA
📍6401 6th Avenue, BROOKLYN, NY 11220
Customer Review Summary
Mixed customer sentiment.
Positives:
Staff frequently described as professional, courteous and honest.
Individual employees repeatedly praised by name (notably Moe K and Guram) for service and customer care.
Negatives:
Long on-site wait times commonly reported (about 4 to 6.5 hours).
Parts availability problems causing incomplete or delayed repairs; some customers required follow-up visits.
A 4% surcharge on credit-card payments noted and criticized by customers.
Comparison: No previous summary available to compare against, so nothing appears missing from the provided latest summary.
Individual Reviews
Customer praised professionalism and courtesy of the staff, highlighting Moe K as an exceptional representative who guided them through the entire process seamlessly. — Dec 15, 2025 — loc8nearme.com — Source
Customer expressed dissatisfaction with a 6.5-hour wait despite having a scheduled appointment; extended wait time was a significant downside. — Dec 15, 2025 — carfax.com — Source
Parts were unavailable during two separate visits, resulting in a four-hour wait without completion of the service. — Dec 15, 2025 — carfax.com — Source
Customer reported a 4% surcharge for using a credit card and expressed dissatisfaction with the additional fee. — Dec 15, 2025 — carfax.com — Source
Long-time Toyota lessee shared a positive experience, praising attentive and supportive staff and highlighting Guram for exceptional service and follow-up. — Dec 15, 2025 — capitalone.com — Source
Reviewer commended the service team for professionalism and honesty; staff clearly explained all work before proceeding and ensured timely completion. — Dec 15, 2025 — capitalone.com — Source
Other Auto Repair Shops in BROOKLYN
View all shops in BROOKLYN →State to State Automotive
Brooklyn, NY
Overall sentiment: Negative Strengths (frequent customer comments) - None found in recent reputable sources. Weaknesses (if any) - Holding vehicles for months or over a year. - Demanding payment for repairs that were allegedly already paid for by insurance. - Racking up parking tickets on customer vehicles. - Operating without a proper license. - Failure to provide proper paperwork for vehicles. - Numerous Better Business Bureau complaints.
HOLLYLAND AUTO
BROOKLYN, NY 11215
ONE STOP 86 ST INC
BROOKLYN, NY 11228
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