717 AUTO SERVICE
📍717 Richmond Road, STATEN ISLAND, NY 10304
The Expert Verdict
“Located at 717 Richmond Road, 717 Auto Service provides general auto maintenance for drivers in Staten Island. The shop operates in a busy local corridor, offering a convenient option for residents in the surrounding neighborhoods for routine vehicle upkeep. While the business maintains a limited online presence, it is registered with the Better Business Bureau.
Customer feedback for 717 Auto Service is minimal but points to challenges in service and communication. Recent reviews highlight issues with unauthorized charges and unprofessional responses to service complaints, including post-service vehicle problems. This feedback suggests a need for potential customers to communicate their service needs clearly and confirm pricing and procedures beforehand.”
✓ Details last verified May 2026
Customer Review Summary
Strategic Strengths
- ✓No consistent strengths identified in recent reviews.
Operational Considerations
- ℹReports of overcharging for parts.
- ℹStaff described as rude and unhelpful when addressing customer complaints.
- ℹVehicles returned with new issues, such as leaks or smelling of marijuana after service.
Technical Competencies
Maintenance
Individual Reviews
After an oil change, the car smelled of smoke; upon noticing a leak, contacted the shop but found the staff unhelpful and rude. — Dec 15, 2025 — Better Business Bureau (BBB) — Source
Business overcharged $265 for a car part that was available elsewhere for $35 with a lifetime warranty. — Dec 15, 2025 — Better Business Bureau (BBB) — Source
After an oil change, the car smelled like someone had been smoking in it; called to report a leak and staff were rude and unhelpful. — Dec 15, 2025 — Better Business Bureau (BBB) — Source
After an oil change, strong smoke odor; upon discovering a leak, staff were dismissive and rude when contacted. — Dec 15, 2025 — Better Business Bureau (BBB) — Source
Manager charged $265 for a part that was available for $35 with a lifetime warranty; expressed dissatisfaction with the pricing. — Dec 15, 2025 — Better Business Bureau (BBB) — Source
Frustrated about being charged $265 for a car part later found to be available for $35 with a lifetime warranty; felt overcharged. — Dec 15, 2025 — Better Business Bureau (BBB) — Source
Commends George, the mechanic, for honesty and reliability; expresses trust in him for vehicle repairs. — Dec 15, 2025 — MapQuest — Source
Negative experience during an oil change: reported unpleasant odor in car and unprofessional staff behavior. — Dec 15, 2025 — MapQuest — Source
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