About This Shop
a mixed-reviewed autoshop with recurring customer-service and pricing complaints but isolated praise for mechanic George in STATEN ISLAND, NY
💬Customer Review Summary
Mixed customer feedback. Key points from the latest and prior reviews consolidated:
Positive reports: Several customers specifically praise mechanic George for honesty and dependable repairs.
Recurring negatives:
Customer service concerns: multiple customers describe staff as rude, dismissive, or unhelpful; some report unprofessional behavior after service.
Oil-change issues: several customers say vehicles developed smoke, leaks, or an unpleasant odor after an oil change.
Pricing complaints: multiple customers allege overcharging — one cited paying about $265 for a part they later found elsewhere for roughly $35 (with a lifetime warranty).
Overall tone: reviews are mixed but show a pattern of repeated customer-service and pricing complaints alongside isolated positive experiences with a particular mechanic.
Individual Reviews
After an oil change, the car smelled of smoke; upon noticing a leak, contacted the shop but found the staff unhelpful and rude. — Dec 15, 2025 — Better Business Bureau (BBB) — Source
Business overcharged $265 for a car part that was available elsewhere for $35 with a lifetime warranty. — Dec 15, 2025 — Better Business Bureau (BBB) — Source
After an oil change, the car smelled like someone had been smoking in it; called to report a leak and staff were rude and unhelpful. — Dec 15, 2025 — Better Business Bureau (BBB) — Source
After an oil change, strong smoke odor; upon discovering a leak, staff were dismissive and rude when contacted. — Dec 15, 2025 — Better Business Bureau (BBB) — Source
Manager charged $265 for a part that was available for $35 with a lifetime warranty; expressed dissatisfaction with the pricing. — Dec 15, 2025 — Better Business Bureau (BBB) — Source
Frustrated about being charged $265 for a car part later found to be available for $35 with a lifetime warranty; felt overcharged. — Dec 15, 2025 — Better Business Bureau (BBB) — Source
Commends George, the mechanic, for honesty and reliability; expresses trust in him for vehicle repairs. — Dec 15, 2025 — MapQuest — Source
Negative experience during an oil change: reported unpleasant odor in car and unprofessional staff behavior. — Dec 15, 2025 — MapQuest — Source
State Inspection
This auto shop offers NY state inspection. Facility #7124598
Specialties
Amenities & Features
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