TASCA VOLKSWAGEN
Auto Repair in ELMSFORD, NY 10523
💬Customer Review Summary
Mixed but leaning positive.
Positives: Many customers report fast, efficient repairs and courteous, helpful staff. Shuttle/Uber service and customer-friendly pickup/drop options are frequently mentioned. Staff are often described as accommodating and polite.
Recurring negatives: Communication problems (slow or inadequate status updates, missed return calls), appointment-scheduling issues or delays, and difficulties/confusion around warranty or coverage handling. Some customers also report pushy upselling or pressure to add services.
Overall takeaway: Most reviews skew favorable about the service quality and staff friendliness, but recurring operational issues — especially around communication, scheduling, and warranty handling — are common enough that prospective customers should confirm appointment times, ask for clear written estimates, and verify warranty/coverage details up front.
Individual Reviews
Praised quick service and complimentary Uber/shuttle — “From the moment I walked in … complimentary Uber service … beyond my expectations.”. — Dec 23, 2024 — CARFAX — Source
Very positive local Yelp feedback: “absolutely delighted with the service … Andy and Derek really earn their 5 stars!” — Katherine S., Yelp (via MapQuest aggregation). — Jul 2, 2025 — MapQuest (Yelp aggregation) — Source
Strong complaint about repeated poor communication and long unresolved issues — “Bad service. Have been back and forth for six months. No communication.” — Bonnie R., Yelp (via MapQuest). — Jun 23, 2025 — MapQuest (Yelp aggregation) — Source
Recent service-department complaint about record/communication defaults (email vs SMS) and documentation errors — S T, DealerRater. — Oct 15, 2025 — DealerRater — Source
Mixed but leaning positive: many customers praise fast, courteous service and helpful staff (shuttle/Uber service mentioned), while recurring complaints focus on communication, appointment scheduling, warranty/coverage handling and occasional reports of pushy upselling. (source link provided) — Dec 15, 2025 — CARFAX — Source
Said the dealer has “shifted” toward upselling and not acting in customers’ best interest — “vibe of trying to upsell … quotes seem like they are not based on real facts.” — Dec 16, 2024 — CARFAX — Source
410 Saw Mill River Road, ELMSFORD, NY 10523
ELMSFORD, NY 10523
Hours
Monday–Thursday: 9:00 AM - 8:00 PM; Friday–Saturday: 9:00 AM - 6:00 PM
Owner
TAG WHITE PLAINS
State Inspection
This auto shop offers NY state inspection. Facility #7132185
Specialties
Amenities & Features
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