TARRYTOWN HONDA
📍460 S BROADWAY, TARRYTOWN, NY 10591
Customer Review Summary
Mixed-but-leaning-positive customer feedback. Many customers praise individual service advisors (especially “Brandon”/Brandon Jenkel, and occasionally Henry) and report that repairs are completed correctly. Recurring negatives: long wait times, occasional communication and billing problems, and some complaints about recommended or unnecessary services. Overall tone: generally satisfied with workmanship and some staff, but inconsistent service speed and clarity on charges/recommendations.
Technical Competencies
Specialization MatrixMaintenance
Engine
Diagnostic
Cooling
Heating and Air Conditioning
Brakes and Traction Control
Starting and Charging
Lighting and Horns
Transmission and Drivetrain
Steering and Suspension
Individual Reviews
Longtime customer says service is consistently good, staff friendly and mechanics knowledgeable — Jun 4, 2025 — CARFAX — Tarrytown Honda reviews (service) — Source
After a recall visit a customer said their car “smelled like burned fuel” when picked up and staff had trouble locating the vehicle in the system — Apr 19, 2025 — CARFAX — Tarrytown Honda reviews (service) — Source
Complaint: after an oil change a customer said the lower engine splash/shield was not reinstalled; filed as a service/repair issue — May 5, 2023 — Better Business Bureau (complaints) — Source
Positive local review praising service staff (service man William) and helpful pickup directions — notes waiting is hard but staff were helpful — Jan 28, 2025 — MapQuest (Yelp excerpt) — Source
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