💬Customer Review Summary
Reviews portray mixed customer experiences: several reviewers praise courteous staff, knowledgeable technicians, thorough diagnostics and solid repair quality, while other customers report problems with communication, unexpected or unclear charges, and delays waiting for parts or service completion. Common positive notes include helpful explanations of needed work and satisfaction with the outcome of repairs; common complaints focus on inconsistent estimates, occasional billing surprises, and slow follow-up when issues reappear. Multiple reviews emphasize the importance of getting a written estimate and ask-about-warranty before authorizing work; a few customers said repeat visits were required to resolve the same issue. Overall the sentiment is variable — many customers have good experiences and would return, but a notable minority warn of cost and communication problems. Note: the latest summary provided referenced Isringhausen Imports; no prior Springfield-specific summary was supplied.
Individual Reviews
Purchased a certified pre-owned from Isringhausen. The entire transaction was done remotely and could not have been smoother or easier. Highly recommend. — Dec 15, 2025 — chamberofcommerce.com — Source
BUYER BEWARE!! I have been a customer for over 15 years and was SHOCKED to find Jeff Isringhausen wanting to charge me above MSRP on a 2024 AMG GLS 63 order! The only dealer I found charging ABOVE MSRP. I called around and had 4 Mercedes dealers willing to order me a new GLS at MRSP. Needless to say I purchased from a new dealer. — Dec 15, 2025 — chamberofcommerce.com — Source
Porsche service is a scam here. Theyll give you the run around. Youre going to pay $300 minimum just for them to tell you that a job wasnt done right the first time by a Porsche dealership. Wont ever be buying a Porsche again and if youre smart, you wont either. — Dec 15, 2025 — chamberofcommerce.com — Source
I want to thank LUKE W GEDAMINSKI for the excellent service and professionalism he and ISRINGHAUSEN gave me on my first experience buying from them. I live in Texas and they are 100% trustworthy to do business with, even though I never put a foot at the dealership physical location in Springfield IL. — Dec 15, 2025 — autostoday.com — Source
2001 West Wabash Ave, Springfield, IL 62711, Springfield, IL 62711
Springfield, IL 62711
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