L&C AUTOMOTIVE SERVICE
📍6530 Franklin Blvd, Sacramento, CA 95823
Customer Review Summary
Key positives (frequently reported by customers)
Honest, straightforward interactions with staff
Fair, transparent pricing
Quick turnaround on many jobs
Good communication and updates during service
Key negatives (reported by a minority)
Occasional slow or messy shop operations
A few serious service-related complaints, including a BBB-filed allegation of a post-service fire
Some reports of inconsistent quality between visits
Comparison to previous summary
No prior summary was provided, so this latest summary stands as the updated baseline.
Technical Competencies
Specialization MatrixEngine
Transmission and Drivetrain
Brakes and Traction Control
Maintenance
Heating and Air Conditioning
Steering and Suspension
Diagnostic
Tires
Individual Reviews
They were excellent in communication and pricing; workshop was clean/organized after repairs. — Jun 6, 2025 — Carfax — Source
"Best customer service, fast and reliable car service… they are family now" — positive local review (Yelp excerpt shown on MapQuest). — Mar 28, 2024 — MapQuest (links to Yelp excerpt) — Source
Formal complaint alleging the shop's work led to an oil-related fire; business disputed the claim in its response (business responses dated 06/22/2023 and 07/17/2023). — Jul 16, 2024 — BBB Complaints (Better Business Bureau) — Source
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