KYB LLC
📍218-42 Hempstead Ave, QUEENS VILLAGE, NY 11429
The Expert Verdict
“an inconsistently reviewed autoshop (mixed reviews; some recommend asking for John) in QUEENS VILLAGE, NY”
Customer Review Summary
Mixed customer feedback.
Positive themes:
Customers frequently report honesty, fair/reasonable pricing, and trustworthy, thorough repairs.
Some reviewers note quick turnaround times when service goes well.
Multiple recommendations specifically to ask for “John” for reliable service.
Negative themes:
Recurring complaints about inconsistent customer service and occasional rudeness.
Reports of long wait times and a cramped/tight waiting area.
At least one allegation of an intoxicated technician; professionalism concerns noted.
Pricing concerns from some customers, including claims of overcharging or questionable charges.
Practical takeaway:
Service is inconsistent: many customers have good experiences (especially with John), while others encounter delays, customer-service problems, or billing worries.
If using this shop, request John when possible, get a written estimate, review charges closely, and be prepared for potential waits.
Technical Competencies
Tires
Individual Reviews
Customer warned about potential scam: owner tried to sell lug nuts for $200 and charged more than other mechanics. — Dec 15, 2025 — chamberofcommerce.com — Source
Arrived while shop was closing; staff member was very rude in delivery, customer decided not to return. — Dec 15, 2025 — chamberofcommerce.com — Source
Negative experience on a Sunday morning: poor customer service and an intoxicated technician who couldn't find the right tools; after waiting 20 minutes the customer left and went elsewhere. — Dec 15, 2025 — reviews.birdeye.com — Source
Reviewer confused by negative reviews; has been doing business since last year, found them good and not a rip-off; recommends asking for John. — Dec 15, 2025 — reviews.birdeye.com — Source
Emergency tire blowout on highway; prices were reasonable but the replacement tire lasted only two weeks before needing replacement again. — Dec 15, 2025 — loc8nearme.com — Source
Reviewer said wait time was too long and the shop's space was very tight. — Dec 15, 2025 — chamberofcommerce.com — Source
Negative experience on a Sunday morning: poor customer service and an apparently intoxicated technician who couldn't locate tools; customer waited ~20 minutes then left to seek service elsewhere. — Dec 15, 2025 — reviews.birdeye.com — Source
Reviewer confused/frustrated by a three-hour wait to fix a single tire; questioned service efficiency. — Dec 15, 2025 — trustreviewers.com — Source
Customer praised comprehensive services for new and old vehicles and highlighted the owner's honesty and fairness; recommended the shop. — Dec 15, 2025 — loc8nearme.com — Source
Reviewer praised quick service and fair pricing; staff found and fixed a tire leak another shop missed. — Dec 15, 2025 — trustreviewers.com — Source
Reviewer reported the shop patched their tire from the inside, indicating a thorough repair process. — Dec 15, 2025 — trustreviewers.com — Source
Customer appreciated the shop's honesty and fair pricing; recommended for all automotive needs. — Dec 15, 2025 — loc8nearme.com — Source
Other Auto Repair Shops in QUEENS VILLAGE
View all shops in QUEENS VILLAGE →DUDLEYS AUTO REPAIR
QUEENS VILLAGE, NY 11429
Mixed customer feedback. Positive comments note thorough diagnostics and knowledgeable technicians who can identify problems; some customers report satisfactory repairs when communication and expectations are clear. Negative comments are recurrent: reports of overcharging or unexpected fees, aggressive upselling, poor customer service (rude or unresponsive staff, unclear timelines), and instances of unsatisfactory or incorrect repairs/diagnoses that required repeat visits or second opinions. Common actionable takeaways from reviews: confirm written estimates and parts/labor details up front, request itemized invoices and returned old parts, and consider a second opinion for major repairs. Overall: service quality appears inconsistent—can be good for diagnostics and fixes, but many customers warn to watch pricing and communication.
NORTHEAST AUTO
QUEENS VILLAGE, NY 11429
Customers consistently praise Northeast Auto Clinic for honest, transparent assessments, professional and courteous service, clear communication, and efficient, reliable repairs with timely turnaround. Those qualities underpin a strong customer reputation, with many reviewers indicating trust in diagnoses and a likelihood to return or recommend the shop.
TECHZONE AUTO
QUEENS VILLAGE, NY 11429
Overall customer sentiment remains positive. Available (most recent: 2020) customer reviews consistently praise prompt, efficient and fast service; professional, knowledgeable staff; and exceptional customer service. The latest summary adds that customers noted a wide range of repair and maintenance specializations. No recent (post‑2020) customer feedback was provided and no negative themes were identified in the available data — however the sample is limited, so verify more recent customer reviews or ask the shop directly for current service/warranty information before deciding.
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