FOX CHRYSLER PLYMTH
Auto Repair in AUBURN, NY 13021
💬Customer Review Summary
Mixed customer sentiment. Positives: multiple customers praise front‑desk/service staff by name (Maria/Mariah) and report instances of quick, clear service. Negatives (recurring): slow or unclear communication from the shop, long repair delays, disputes over warranty coverage and unexpected charges, and occasional customer reports alleging unnecessary parts or up‑charging. Overall takeaway: reviews are inconsistent—some customers report good, efficient service and helpful staff, while a significant number report communication, timing, and billing problems.
Individual Reviews
Negative — Vehicle returned running but dealership failed to mention a dead battery at pickup and charged for parts not needed; reviewer unwilling to use service again. — Jul 24, 2025 — CARFAX — Source
Positive — Praises 'Mariah' as extremely helpful, responsive, and knowledgeable in service department; positive repeat experience. — Mar 11, 2025 — CARFAX — Source
Negative — Truck left unrepaired for months due to parts/diagnostic delays; very poor communication from service about timelines. — Dec 6, 2024 — CARFAX — Source
Formal complaint — Consumer alleges warranty/coverage handled incorrectly, parts/orders not processed, dealer later claimed repair completed when it wasn't; detailed thread about claimed warranty/parts issues. — Jun 29, 2023 — Better Business Bureau (BBB) — Source
Negative — Michael N. reports repeated warranty/repair problems, long holds on truck, and describes 'only bad experiences' with the dealer. — Jan 25, 2025 — Yelp (via MapQuest listing) — Source
Positive — Maria at the counter was very helpful; staff contacted customer with updates about service (front-desk/service communication praised). — Dec 3, 2025 — Birdeye (Google review aggregator) — Source
346 Grant Avenue Rd, AUBURN, NY 13021
AUBURN, NY 13021
Hours
Mon-Thu: Sales 9:00 AM - 7:00 PM; Service 8:00 AM - 5:30 PM. Fri: Sales 9:00 AM - 6:00 PM; Service 8:00 AM - 5:30 PM.
Owner
Jane C. Fox
State Inspection
This auto shop offers NY state inspection. Facility #7001858
Specialties
Amenities & Features
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