FOX AUTO GROUP INC
📍150 Robert Dann Drive, PAINTED POST, NY 14870
Customer Review Summary
Positives
Many customers report fast, helpful service and responsive staff.
Body-shop and collision repairs are frequently called out as good quality by customers.
Several reviewers note satisfactory turnaround times for repairs.
Negatives / recurring complaints
Some customers report communication delays or poor updates about timelines and costs.
A portion of reviewers mention paint or finish problems after bodywork (uneven color, imperfections).
A number of customers feel they were overcharged for routine maintenance or minor repairs.
Practical takeaways for prospective customers
Expect generally competent bodywork and often quick service, but results and communication can vary.
Ask for a detailed written estimate, itemized billing, and an explicit timeline up front.
Inspect paint/finish in daylight before accepting work; document concerns immediately.
Consider getting a second estimate for routine jobs if cost transparency is a priority.
Technical Competencies
Diagnostic
Maintenance
Individual Reviews
Fox took my car in promptly during a Thanksgiving breakdown, kept me updated during a busy holiday, and the staff was friendly — I’d return. — Dec 5, 2021 — CARFAX — Source
After an oil change still had a vibration; diagnostics said it was mud on the rims (they didn’t power-wash) yet charged over $400 — reviewer will go elsewhere. — Feb 16, 2024 — CARFAX — Source
Broke down on Christmas; Fox took the car in next morning (7:30 AM) with no appointment and handled the repair — reviewer very grateful. — Dec 29, 2023 — CARFAX — Source
Body-shop complaint: painter matched summit-white Malibu door poorly (door vs fender color mismatch); reviewer advises 'do not come' for paint work. — Apr 23, 2021 — Yelp (via MapQuest) — Source
Long-time customer said service was usually top‑notch but experienced an occasion where a new attendant was reluctant to answer questions; overall used-vehicle stock and body shop received positive mentions elsewhere. — Jul 12, 2022 — Cars.com — Source
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