D&L AUTO REPAIR AND
📍216-11 99TH AVENUE, QUEENS VILLAGE, NY 11429
The Expert Verdict
“a generally well-reviewed (3.9/5) autoshop praised for professionalism, honest pricing and quality repairs but with occasional communication and customer-service concerns in QUEENS VILLAGE, NY”
Customer Review Summary
Positive themes: many customers praise professionalism, honest/affordable pricing, and high-quality repairs; several reviews specifically name Joe/Joseph and his team for good service and workmanship.
Negative themes: recurring complaints about customer service and professionalism from some staff, delays, and poor communication or follow-up on estimates, timelines, and updates.
Evidence: based on 36 customer reviews with an aggregate rating of ~3.9/5, reflecting a mix of strong positive experiences and some notable service/communication problems.
Comparison with prior summary: aligns with the earlier characterization (generally positive but recurring communication/customer-service concerns); the latest adds specific praise for Joe/Joseph and quantifies the review count and aggregate rating.
Technical Competencies
Specialization MatrixMaintenance
External Vehicle Parts
Individual Reviews
Customers appreciate the professionalism and exceptional service provided by Joe and his team, noting that their cars looked as good as new after repairs. — Dec 15, 2025 — loc8nearme.com — Source
Praised for affordability compared to dealer prices; owner Joseph described as accommodating, straightforward, and honest. — Dec 15, 2025 — loc8nearme.com — Source
Some customers reported unprofessional behavior from staff, including extended wait times and a lack of communication regarding service delays. — Dec 15, 2025 — autorepairscore.com — Source
Recognized for speed and efficiency in diagnosing and addressing car issues, with commendable pricing—especially for muffler repairs. — Dec 15, 2025 — monaghansrvc.com — Source
Noted for honest pricing and excellent repair quality; staff clearly explain necessary repairs, creating a trustworthy atmosphere. — Dec 15, 2025 — atly.com — Source
Shop has a rating of 3.9 out of 5 based on 36 reviews, indicating a generally positive customer experience. — Dec 15, 2025 — autorepairscore.com — Source
Praised professionalism and exceptional service from Joe and his team; vehicle looked as good as new after repairs. — Dec 15, 2025 — loc8nearme.com — Source
Reported negative experiences with unprofessional behavior and poor customer service, including being asked to wait longer than expected and encountering a dismissive attitude from staff. — Dec 15, 2025 — autorepairscore.com — Source
Recognized for honest pricing and excellent repair quality; staff clearly explain necessary repairs, creating a trustworthy atmosphere. — Dec 15, 2025 — atly.com — Source
Aggregate rating: 3.9 out of 5 based on 36 reviews, indicating mixed positive and negative experiences among customers. — Dec 15, 2025 — autorepairscore.com — Source
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