Service Buddy

BEST AUTO REPAIR

Auto Repair in BROOKLYN, NY 11218

MaintenanceBrakes and Traction Control

πŸ’¬Customer Review Summary

Mixed customer feedback, with consistent reports of both reliable service and troubling lapses.

Positives:

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Multiple customers praise professionalism, friendly staff, fair/reasonable pricing, and instances of quick or efficient repairs.

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Specific successful jobs cited include Camry maintenance and brake/rotor replacement.

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Some reviews note convenient availability (previous summaries referenced 24-hour availability).

Negatives:

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Recurring complaints about poor communication, being ignored, long wait times, and untrustworthy behavior.

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Transparency issues reported (no receipt or oil-change sticker provided after service).

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Allegations of unprofessional behavior and of fake/inauthentic reviews appear in recent feedback.

Overall assessment:

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Customer experiences are inconsistent: several report reliable, professional service at fair prices, while others report significant service and trust concerns (communication, documentation, wait times, and possible review manipulation). Potential customers should verify specifics (documentation, timelines, and written estimates) before committing.

Individual Reviews

Praised the shop for excellent service; they took care of their Camry and noted the shop is open 24 hours (positive). β€” Dec 15, 2025 β€” mapquest.com β€” Source

 

Dissatisfied reviewer said the shop deserves zero stars, advised others to avoid it, and claimed positive reviews are fake (negative). β€” Dec 15, 2025 β€” mapquest.com β€” Source

 

Negative experience: was told to bring car in for a problem but upon arrival the shop was too busy to attend to them (negative). β€” Dec 15, 2025 β€” mapquest.com β€” Source

 

Had brakes and rotors replaced in less than 30 minutes; felt they received more than paid for; friendly and professional service (positive). β€” Dec 15, 2025 β€” mapquest.com β€” Source

 

Great experience maintaining a Toyota Camry; staff professional and friendly; reasonable price (positive). β€” Dec 15, 2025 β€” autorepairscore.com β€” Source

 

Described the shop as their go-to mechanic; praised honest mechanics and good prices (positive). β€” Dec 15, 2025 β€” autorepairscore.com β€” Source

 

Good excellent Sevice. They took care of my Camry and I would definitely go there again. And open 24 hours. β€” Dec 15, 2025 β€” mapquest.com β€” Source

 

This auto shop deserves ZERO stars! Avoid this place at all cost, this place is a total waste of time and money! And the 'good reviews' are FAKE! I took my car because it shut down on me and... β€” Dec 15, 2025 β€” mapquest.com β€” Source

 

Terrible place i will never go back. Very Unprofessional. I called earlier in the day and mentioned that i was having a problem with my car and they told me to bring it down to the shop. While on... β€” Dec 15, 2025 β€” mapquest.com β€” Source

 

Just had my brakes and rotors replaced in less than 30 minutes by Best Auto. I left feeling I got MORE than I paid for. The service was friendly and professional, with no annoying sales pitches... β€” Dec 15, 2025 β€” mapquest.com β€” Source

 

I took my car in for an oil change because I saw so many positive reviews. The person working at the front desk didn’t seem very interested in me coming in asking for an oil change. He said it would take an hour. It wound up taking more like four hours. They did finally call me to tell me it was done. When I went to retrieve my car I did not receive a receipt and there was no oil sticker on my windshield stating what mileage I should get my oil changed again. Not huge huge deal but as a customer you would like some sort of reassurance that they actually changed your oil! I guess the Takeaway here is, The prices are most likely very fair but don’t expect a lot of frills. β€” Dec 15, 2025 β€” autorepairscore.com β€” Source

 

I had a great experience maintaining my TOYOTA Camry (oil change, tire rotation). Manager was very nice and professional. Workers were very professional and friendly. I felt very comfortable having these guys working on my car. Pride was $70 for oil change, tires rotation and checkup. β€” Dec 15, 2025 β€” autorepairscore.com β€” Source

 

571 CONEY ISLAND AVE, BROOKLYN, NY 11218

BROOKLYN, NY 11218

Owner

HAFIZ INC

πŸ”

State Inspection

This auto shop offers NY state inspection. Facility #7116504

Specialties

MaintenanceBrakes and Traction Control

Amenities & Features

None

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