BEN & NINO AUTO
๐2449 Coney Island Ave, BROOKLYN, NY 11223
The Expert Verdict
โBen & Nino Auto Repair, situated on Coney Island Avenue in Brooklyn, has been a cornerstone of the local automotive service industry since its establishment in 1982. This full-service facility caters to Brooklyn, Sheepshead Bay, and Gravesend, offering an extensive array of auto repair, auto body, and 24/7 towing services. The shop prides itself on its team of professional ASE-certified mechanics, who are equipped with the latest diagnostic and repair tools to handle all makes and models, including diesel and hybrid vehicles.
Their comprehensive service list includes everything from routine maintenance like oil changes, brake service, and tire & wheel care to more complex repairs involving engines, transmissions, electrical systems, steering, suspension, AC & heating, and exhaust systems. As a AAA Approved Auto Repair Facility, Ben & Nino Auto Repair meets stringent quality standards, ensuring reliable service for its customers.
Beyond mechanical repairs, the shop specializes in auto body and collision work, addressing everything from minor dents and paint jobs to significant post-collision damage and auto glass replacement. With 24-hour emergency towing and roadside assistance, Ben & Nino Auto Repair is dedicated to keeping the community's vehicles safe and on the road, emphasizing their commitment to being a one-stop solution for all automotive needs.โ
โ Details last verified July 2026
Customer Review Summary
Strategic Strengths
- โStaff is professional, honest, and provides updates throughout the repair process (from initial data).
- โService is quick and efficient (from initial data).
- โPraised for being helpful and making the repair experience easy for customers (from initial data).
- โAAA reviews indicate a 5.0 rating based on 46 reviews, suggesting some customers have positive experiences.
Operational Considerations
- โนAllegations of overcharging for towing and only accepting cash or Zelle without providing receipts.
- โนMultiple unresolved customer complaints filed with the Better Business Bureau.
- โนSome recent customers have labeled the business as scammers, predatory, unprofessional, and misleading.
Technical Competencies
Diagnostic
Maintenance
Services Offered
Standard Service CatalogOil Change
View Repair Costs & Guide โ๐Brake Service
View Repair Costs & Guide โ๐Tire & Wheel
View Repair Costs & Guide โโกBattery & Electrical
View Repair Costs & Guide โโ๏ธTransmission
View Repair Costs & Guide โ๐งEngine Repair
View Repair Costs & Guide โ๐๏ธSuspension & Steering
View Repair Costs & Guide โโ๏ธAC & Heating
View Repair Costs & Guide โ๐Diagnostic & Inspection
View Repair Costs & Guide โ๐จExhaust & Emissions
View Repair Costs & Guide โ๐ก๏ธCooling System
View Repair Costs & Guide โ๐งนFilters & Maintenance
View Repair Costs & Guide โใฐ๏ธFluids & Belts
View Repair Costs & Guide โDrivetrain (CV
Axles
Differential)
Body & Collision
View Repair Costs & Guide โIndividual Reviews
"These people are thieves to say the least. I went to drop my sister off at Terminal 1 at JFK... I arrived at the drop-off lane, opened the trunk of my car, gave my sister her luggage, and hugged her goodbye. I turned around and my car was gone." โ Dec 15, 2025 โ Yelp โ Source
BE AWARE about this towing company... At the scene, they demanded $150 in cash, even though their own posted sign says $62.50. When you point out the discrepancy, the driver pressures you to โjust pay $150 now and sort it out later with the company.โ โ Dec 15, 2025 โ Google โ Source
"Scammers don't bring your car here." โ Dec 15, 2025 โ Google โ Source
"I had a great experience at Ben and Nino Auto repair. The staff was friendly, honest, and took the time to explain what was going on with my car. They gave me a fair price and got the work done quickly. My car runs like new again! I definitely recommend them to anyone looking for reliable auto repair and great customer service." โ Dec 15, 2025 โ Google โ Source
DIY Repair Tutorials
Popular repair videos for services offered at BEN & NINO AUTO. Watch before your visit or tackle it yourself.
๐ฌ DIY Tutorials
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Other Auto Repair Shops in BROOKLYN
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Brooklyn, NY
Overall sentiment: Negative Strengths (frequent customer comments) - None found in recent reputable sources. Weaknesses (if any) - Holding vehicles for months or over a year. - Demanding payment for repairs that were allegedly already paid for by insurance. - Racking up parking tickets on customer vehicles. - Operating without a proper license. - Failure to provide proper paperwork for vehicles. - Numerous Better Business Bureau complaints.
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