BAY DIAGNOSTIC INC
Auto Repair in BROOKLYN, NY 11229
💬Customer Review Summary
Mixed customer feedback: several customers praise professional, friendly, and helpful staff and say repairs were reliable; several others report poor customer service, unexpected charges, rude owner behavior, and instances of property damage. Overall sentiment is mixed — positive reports about competence and helpfulness coexist with recurring complaints about communication, billing surprises, and occasional serious service problems.
Individual Reviews
Customers appreciate the accommodating service and quality work, particularly for oil changes. — Dec 15, 2025 — chamberofcommerce.com — Source
Staff noted for being friendly and helpful, offering suggestions without being pushy. — Dec 15, 2025 — chamberofcommerce.com — Source
Mechanics described as knowledgeable and pleasant, with recommendations for vehicle repairs. — Dec 15, 2025 — chamberofcommerce.com — Source
Customers reported negative experiences, including issues with vehicle damage and poor service. — Dec 15, 2025 — mapquest.com — Source
Mentions of the owner being rude and disrespectful, leading to dissatisfaction. — Dec 15, 2025 — mapquest.com — Source
Instances of unexpected high charges for routine services, causing customers to reconsider their loyalty. — Dec 15, 2025 — mapquest.com — Source
Been to Bay Diagnostic twice; always resolved car problems; very professional and owner is amazing, kind and generous. Highly recommend. — Dec 15, 2025 — MapQuest — Source
Loyal customer no longer. Went in for an oil change, was told they needed air and cabin filters; reviewer unhappy with the experience and charges. — Dec 15, 2025 — MapQuest — Source
Avoid this place at all cost. Owner Jordan was extremely rude and disrespectful; reviewer would not trust them with their car. — Dec 15, 2025 — MapQuest — Source
They broke the windshield when changing the oil and refused to talk. Terrible service; advises to close this service. — Dec 15, 2025 — MapQuest — Source
Great experience getting my 2012 Mini Cooper's oil changed. Staff friendly and helpful, offering suggestions but not pushy. Highly recommended. — Dec 15, 2025 — Chamber of Commerce — Source
Great service. Mechanics are very knowledgeable and pleasant. Would recommend to anyone needing vehicle repairs. — Dec 15, 2025 — Chamber of Commerce — Source
1717 Gravesend Neck Road, BROOKLYN, NY 11229
BROOKLYN, NY 11229
Hours
Mon-Fri 8:00 AM – 5:00 PM
Owner
Jordan
State Inspection
This auto shop offers NY state inspection. Facility #7042479
Specialties
Amenities & Features
Got a repair quote?
Compare your mechanic's estimate to fair market prices with our free AI-powered audit.
Check Your Quote