Service Buddy
ISP

BAY DIAGNOSTIC INC

📍1717 Gravesend Neck Road, BROOKLYN, NY 11229

Customer Review Summary

Mixed customer feedback: several customers praise professional, friendly, and helpful staff and say repairs were reliable; several others report poor customer service, unexpected charges, rude owner behavior, and instances of property damage. Overall sentiment is mixed — positive reports about competence and helpfulness coexist with recurring complaints about communication, billing surprises, and occasional serious service problems.

Technical Competencies

Specialization Matrix
🔩

Maintenance

🔩

Heating and Air Conditioning

🔧

Engine

🔩

Diagnostic

🛑

Brakes and Traction Control

🏎️

Steering and Suspension

🔩

Starting and Charging

⚙️

Transmission and Drivetrain

Individual Reviews

Customers appreciate the accommodating service and quality work, particularly for oil changes. — Dec 15, 2025 — chamberofcommerce.com — Source

 

Staff noted for being friendly and helpful, offering suggestions without being pushy. — Dec 15, 2025 — chamberofcommerce.com — Source

 

Mechanics described as knowledgeable and pleasant, with recommendations for vehicle repairs. — Dec 15, 2025 — chamberofcommerce.com — Source

 

Customers reported negative experiences, including issues with vehicle damage and poor service. — Dec 15, 2025 — mapquest.com — Source

 

Mentions of the owner being rude and disrespectful, leading to dissatisfaction. — Dec 15, 2025 — mapquest.com — Source

 

Instances of unexpected high charges for routine services, causing customers to reconsider their loyalty. — Dec 15, 2025 — mapquest.com — Source

 

Been to Bay Diagnostic twice; always resolved car problems; very professional and owner is amazing, kind and generous. Highly recommend. — Dec 15, 2025 — MapQuest — Source

 

Loyal customer no longer. Went in for an oil change, was told they needed air and cabin filters; reviewer unhappy with the experience and charges. — Dec 15, 2025 — MapQuest — Source

 

Avoid this place at all cost. Owner Jordan was extremely rude and disrespectful; reviewer would not trust them with their car. — Dec 15, 2025 — MapQuest — Source

 

They broke the windshield when changing the oil and refused to talk. Terrible service; advises to close this service. — Dec 15, 2025 — MapQuest — Source

 

Great experience getting my 2012 Mini Cooper's oil changed. Staff friendly and helpful, offering suggestions but not pushy. Highly recommended. — Dec 15, 2025 — Chamber of Commerce — Source

 

Great service. Mechanics are very knowledgeable and pleasant. Would recommend to anyone needing vehicle repairs. — Dec 15, 2025 — Chamber of Commerce — Source

 

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