About This Shop
a highly-rated Audi dealership and service center in BROOKLYN, NY
💬Customer Review Summary
Overall: Mixed customer sentiment — experiences range from positive (professional, timely) to negative (pricing, communication, sales tactics).
Positive themes:
Professional staff and technicians.
Prompt availability of loaner cars.
Efficient, timely repairs reported by some customers.
Negative themes:
Reports of overcharging or unexpected costs.
Poor or inconsistent communication about repairs and timelines.
Lengthy, unresolved repair issues for some customers.
Aggressive sales pitches and pressure to accept additional services.
Dissatisfaction with pricing relative to perceived service quality.
Consistency note: Customer experiences appear inconsistent — prospective customers should verify written estimates, clarify timelines, and consider a second opinion for major repairs.
Individual Reviews
Customer reported being overcharged for basic services (paid $1,000 for an inspection and tire replacement), was quoted $2,100 for a brake pad replacement, and did not receive the inspection pass. — Dec 15, 2025 — chamberofcommerce.com — Source
Customer praised the service, stating it was good. — Dec 15, 2025 — chamberofcommerce.com — Source
Reviewer highlighted professionalism and promptness; a loaner car was provided promptly and the vehicle was repaired and delivered as promised. — Dec 15, 2025 — reviews.birdeye.com — Source
Service advisor immediately started a sales pitch for additional services when customer went in for warranty repairs, leading to dissatisfaction. — Dec 15, 2025 — mapquest.com — Source
Reviewer described the service as expensive and staff as lazy, expressing regret over their experience. — Dec 15, 2025 — chamberofcommerce.com — Source
Vehicle was at the service center for over a month without resolution; poor communication and lack of respect from staff; customer took car to another dealership where it was fixed within 24 hours. — Dec 15, 2025 — bbb.org — Source
211 63rd Street, BROOKLYN, NY 11220
BROOKLYN, NY 11220
Owner
BAY RIDGE FOREIGN
State Inspection
This auto shop offers NY state inspection. Facility #7115114
Specialties
Amenities & Features
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