AUDI BROOKLYN
๐665 65th St, BROOKLYN, NY 11220
The Expert Verdict
โAudi Brooklyn, a highly-rated dealership and service center, serves the Brooklyn, NY area with a commitment to premium automotive care. While the sales showroom is conveniently located at 665 65th Street, the dedicated service and parts center operates from a separate facility at 700 Hicks Street, ensuring specialized attention for all Audi models. The dealership prides itself on offering a comprehensive selection of new and pre-owned Audi vehicles, including the latest e-tron electric models, all meticulously inspected to ensure customer satisfaction.
At the core of Audi Brooklyn's offerings is its expert service department, staffed by factory-trained and Master Technicians who utilize the latest diagnostic equipment and Audi Genuine Parts for all repairs and maintenance. They are an AAA Approved Auto Repair Facility, upholding high standards of quality and service. Customers benefit from thoughtful amenities such as complimentary shuttle service and rideshare options, aiming to provide an uninterrupted day even when their Audi requires attention. Audi Brooklyn is also known for its 'Brooklyn Promise' to price match or exceed quotes from other authorized Audi dealers in the region, ensuring competitive value. From routine maintenance like oil changes and tire services to complex brake repairs and diagnostics, Audi Brooklyn strives to keep vehicles performing optimally while offering transparent pricing and personalized customer service.โ
โ Details last verified July 2026
Customer Review Summary
Strategic Strengths
- โProfessional and friendly sales staff, praised by some for easy and smooth purchase processes.
- โExpert team of certified and Master Technicians providing thorough and efficient service.
- โPrompt availability of loaner cars for some customers.
- โCommitment to price matching or exceeding competitor quotes from authorized Audi dealers.
Operational Considerations
- โนReports of overcharging, unexpected costs, and issues with warranty repairs being denied.
- โนPoor or inconsistent communication regarding repairs, timelines, and vehicle status.
- โนLengthy diagnosis and repair times, with some customers not being provided loaner vehicles during extended service periods.
- โนInstances of delayed registration, missed inspection findings, and unaddressed damage on purchased vehicles.
Technical Competencies
Diagnostic
Services Offered
Standard Service CatalogOil Change
View Repair Costs & Guide โ๐Brake Service
View Repair Costs & Guide โ๐Tire & Wheel
View Repair Costs & Guide โโกBattery & Electrical
View Repair Costs & Guide โ๐๏ธSuspension & Steering
View Repair Costs & Guide โ๐Diagnostic & Inspection
View Repair Costs & Guide โ๐งนFilters & Maintenance
View Repair Costs & Guide โใฐ๏ธFluids & Belts
View Repair Costs & Guide โIndividual Reviews
Customer reported being overcharged for basic services (paid $1,000 for an inspection and tire replacement), was quoted $2,100 for a brake pad replacement, and did not receive the inspection pass. โ Dec 15, 2025 โ chamberofcommerce.com โ Source
Customer praised the service, stating it was good. โ Dec 15, 2025 โ chamberofcommerce.com โ Source
Reviewer highlighted professionalism and promptness; a loaner car was provided promptly and the vehicle was repaired and delivered as promised. โ Dec 15, 2025 โ reviews.birdeye.com โ Source
Service advisor immediately started a sales pitch for additional services when customer went in for warranty repairs, leading to dissatisfaction. โ Dec 15, 2025 โ mapquest.com โ Source
Reviewer described the service as expensive and staff as lazy, expressing regret over their experience. โ Dec 15, 2025 โ chamberofcommerce.com โ Source
Vehicle was at the service center for over a month without resolution; poor communication and lack of respect from staff; customer took car to another dealership where it was fixed within 24 hours. โ Dec 15, 2025 โ bbb.org โ Source
DIY Repair Tutorials
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๐ฌ DIY Tutorials
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Other Auto Repair Shops in BROOKLYN
View all shops in BROOKLYN โState to State Automotive
Brooklyn, NY
Overall sentiment: Negative Strengths (frequent customer comments) - None found in recent reputable sources. Weaknesses (if any) - Holding vehicles for months or over a year. - Demanding payment for repairs that were allegedly already paid for by insurance. - Racking up parking tickets on customer vehicles. - Operating without a proper license. - Failure to provide proper paperwork for vehicles. - Numerous Better Business Bureau complaints.
HOLLYLAND AUTO
BROOKLYN, NY 11215
ONE STOP 86 ST INC
BROOKLYN, NY 11228
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