ACURA OF BROOKLYN
📍2722 NOSTRAND AVE, BROOKLYN, NY 11210
Customer Review Summary
Mixed customer feedback. Several reviewers single out individual staff members (notably Kenny Lee and Kevin) for professional, friendly, communicative service and helpful explanations/updates. At the same time, multiple other customers report concerns about inflated repair pricing and unclear or questionable time/charge/billing practices—unexpected charges, services pushed or recommended without clear justification, and lack of transparent itemized estimates. Net: experiences are inconsistent—positive interactions often tied to specific staff, while recurring complaints center on pricing transparency and billing practices. Consider requesting written, itemized estimates and a second opinion when using this shop.
Individual Reviews
Kenny Lee has been extremely helpful throughout my car service. He is very professional, friendly, and always explains everything clearly. I really appreciate his great communication and support. — Dec 15, 2025 — capitalone.com — Source
I came in for a simple oil change and was blown away by the service I received from Kevin. From the moment I arrived, he greeted me warmly and made sure I was taken care of right away. — Dec 15, 2025 — capitalone.com — Source
Gave the car in for an oil change, took 2hrs and $100 which is fine. Then was told I need some things flushed (transmission etc.) They said they can do it in an hour and they did, but I got charged 4hrs for the job because they rushed the job. — Dec 15, 2025 — dealerrater.com — Source
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✓ Details last verified April 2026