💬Customer Review Summary
Mixed customer feedback
Positives
Staff dedication and professionalism frequently praised.
Clear explanations about repairs and courteous service reported by many customers.
Shop described as clean; some reviews note thoroughness in work.
Negatives
Repeated complaints about long delays/lengthy repair times.
Poor proactive communication—customers often report not being updated during the repair process (though explanations at pickup are commonly clear).
Several customers required multiple visits or follow-ups for persistent post-service problems (examples cited: check engine light remaining on, vehicle rocking at stops, air conditioning blowing warm).
Occasional unexpected or additional repair costs reported.
Individual Reviews
Staff and management dedicated significant time to diagnose and repair the vehicle, resulting in successful completion of the work. — Dec 15, 2025 — carfax.com — Source
Repair took longer than anticipated, but the customer appreciated the thoroughness and was satisfied with the final outcome. — Dec 15, 2025 — carfax.com — Source
Shop was commended for professionalism and clear communication; staff took time to explain all necessary repairs to the customer. — Dec 15, 2025 — carfax.com — Source
After an engine replacement, the check engine light reappeared; the vehicle rocked at stops and the AC delivered warm air, indicating persistent problems. — Dec 15, 2025 — carfax.com — Source
Shop identified additional problems beyond the initial issue, resulting in unexpected additional costs for the customer. — Dec 15, 2025 — carfax.com — Source
Customer experienced a prolonged repair period of approximately three weeks and continued to face issues with the vehicle after service. — Dec 15, 2025 — carfax.com — Source
Customers appreciate staff dedication to diagnosing and repairing vehicle issues, even if it takes longer than expected. — Dec 15, 2025 — carfax.com — Source
Customers experienced delays in service completion and a lack of proactive communication/updates about their vehicles. — Dec 15, 2025 — carfax.com — Source
Shop commended for professionalism and staff thoroughly explaining repairs so customers understand the work. — Dec 15, 2025 — carfax.com — Source
Shop identified additional problems beyond initial issue, leading to unexpected costs for the customer. — Dec 15, 2025 — carfax.com — Source
Vehicle not repaired correctly on first visit; required multiple trips to resolve same issue. — Dec 15, 2025 — carfax.com — Source
Staff courteous; shop clean; positive customer experience regarding staff politeness and environment. — Dec 15, 2025 — carfax.com — Source
2914-2916 Atlantic Ave, BROOKLYN, NY 11207
BROOKLYN, NY 11207
Hours
Mon-Fri 8AM-6PM
Owner
Thomas Heaney
State Inspection
This auto shop offers NY state inspection. Facility #7081537
Specialties
Amenities & Features
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