About This Shop
an inconsistently reviewed autoshop in BROOKLYN, NY
💬Customer Review Summary
36TH ST AUTO REPAIR — customer review summary
Overall impression: mixed but generally positive; many customers praise honesty and value, while a notable minority report reliability and transparency problems.
Positives reported:
Friendly, family-like staff and technicians described as honest and trustworthy.
Fair pricing reported by several customers.
Good paint/bodywork and competent handling of insurance claims (reviews referencing “36th St Collision” indicate solid paint and claims support).
Several repeat/loyal customers who had satisfactory repairs and service.
Negatives reported:
Frequent complaints about long delays and slow turnaround times.
Recurring or unresolved issues after service; some customers had to return for follow-ups.
Occasional poor communication and unprofessional behavior reported by some patrons.
Surprise or added charges in some cases.
A minority of reviews criticize repair quality or workmanship on specific jobs.
Context from nearby shops (for comparison):
J & S Auto Repair: generally praised for honesty, quality bodywork, and fair pricing.
M USA Auto Repair: mixed — loyal satisfied customers but at least one complaint about delays and unprofessionalism.
Practical takeaways (from recurring review themes):
Experiences are inconsistent — many customers are happy, but a significant minority report problems.
Recommended precautions: get a written estimate, confirm expected turnaround time, ask about warranties/guarantees, document work, and consider a second opinion for major repairs.
Individual Reviews
Customer has been visiting for about six years; praises the great people and family-like atmosphere among workers and owner. — Dec 15, 2025 — MapQuest — Source
Positive: great customer service; car serviced and repaired satisfactorily; intends to return if needed. — Dec 15, 2025 — MapQuest — Source
Terrible experience: shop kept car for a week and a half without resolving issues; accuses them of being scams who take advantage of customers. — Dec 15, 2025 — MapQuest — Source
Long-time customer: favorite auto repair shop; great deals, prices, and a kind atmosphere; highly recommends their trustworthy work. — Dec 15, 2025 — MapQuest — Source
Customers praise the shop for its honesty and quality workmanship, particularly in bodywork services. — Dec 15, 2025 — chamberofcommerce.com — Source
Owners and staff noted for honesty and detailed explanations, making it a preferred choice for car repairs. — Dec 15, 2025 — chamberofcommerce.com — Source
Employees commended for good work quality and fair pricing. — Dec 15, 2025 — chamberofcommerce.com — Source
Long-term customer appreciates friendly staff and family-like atmosphere; offers comprehensive services from oil changes to major repairs. — Dec 15, 2025 — mapquest.com — Source
A customer reported a negative experience citing prolonged repair times and unprofessional service. Other customers gave positive feedback praising great customer service and efficient repairs. — Dec 15, 2025 — mapquest.com — Source
Customers describe service as excellent; staff very honest; owner calm and patient. Praised for handling insurance claims and excellent paint jobs; some customers reported dissatisfaction with repair quality and paint jobs. — Dec 15, 2025 — local.yahoo.com — Source
State Inspection
This auto shop offers NY state inspection. Facility #7103632
Specialties
Amenities & Features
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