1811 AUTO REPAIR
📍278 VAN BRUNT STREET, BROOKLYN, NY 11231
Customer Review Summary
Mixed customer sentiment.
Positive themes:
Owner described as personable/friendly.
Staff frequently called knowledgeable and honest.
Friendly atmosphere and generally reasonable/priced services.
Prompt inspection/diagnostic service noted by several reviewers.
Negative themes:
Timeliness/reliability concerns: reports of missed deadlines and delays.
Quality-control issues: some customers said vehicles were returned in worse condition or with new damage.
Communication gaps around delays/repair status cited in some reviews.
Net impression: Many customers praise the staff and value, but a meaningful subset report reliability and vehicle-condition problems that undermine trust. Customers are advised to confirm timelines, get repair/inspection details in writing, and inspect the vehicle at pickup.
Individual Reviews
The owner is former law enforcement... he'll bust your chops... Great atmosphere and the work is top notch. — Dec 15, 2025 — chamberofcommerce.com — Source
I went in for an inspection... They were prompt and courteous and got me out very quickly. — Dec 15, 2025 — reviews.birdeye.com — Source
They tell you when it's going to be ready and it's not ready on time... your car gets back to you worse than when you came in. — Dec 15, 2025 — chamberofcommerce.com — Source
The car left in good condition and when it was returned to me it had obviously been in a crash. — Dec 15, 2025 — reviews.birdeye.com — Source
Other Auto Repair Shops in BROOKLYN
View all shops in BROOKLYN →State to State Automotive
Brooklyn, NY
Overall sentiment: Negative Strengths (frequent customer comments) - None found in recent reputable sources. Weaknesses (if any) - Holding vehicles for months or over a year. - Demanding payment for repairs that were allegedly already paid for by insurance. - Racking up parking tickets on customer vehicles. - Operating without a proper license. - Failure to provide proper paperwork for vehicles. - Numerous Better Business Bureau complaints.
HOLLYLAND AUTO
BROOKLYN, NY 11215
ONE STOP 86 ST INC
BROOKLYN, NY 11228
Ready for an uncompromising service?
Compare your mechanic's estimate to fair market prices with our free AI-powered audit.